Help Center
FAQs
Does Seguro require training or special equipment to use?
No. Seguro requires no special equipment—just a smartphone to tap and view data. This makes it easy to deploy across suppliers, labs, and logistics teams without additional setup.
Can Seguro be used for lab kits, clinical trials, and other regulated cold chain shipments?
Yes. Seguro is designed for lab kits, clinical trials, pallet shipments, and other regulated workflows where sample integrity and compliance require complete, verifiable temperature history.
How is Seguro different from USB data loggers and temperature strips?
Seguro offers app‑free, USB‑free, reusable loggers with instant cloud access, faster and easier than USB loggers, and unlike temperature strips, it provides a complete temperature history. This improves visibility, reduces delays, and supports better cold chain decisions.
Do I need an app to use Seguro cold chain loggers?
You can download the native app here: http://onelink.to/7amept. That being said, the native app isn't necessary to use the Seguro platform, and the web app, which opens automatically when a device is tapped with a smartphone, has almost all the functionality of the native app. The native app is only required if you are going to be changing the internal device configuration, such as changing the sampling rate.
What is "last mile" cold chain visibility and how does Seguro provide it?
The "last mile" is the term used for the final delivery leg in the cold chain, whether that be to an end customer, retail store, or medical office. Providing cold chain visibility to this part of the cold chain was previously very challenging because the recipient usually lacks the training, time, and/or interest to collect the temperature history. The Seguro platform solves this dilemma by displaying and sending temperature history with the tap of any smartphone.
Are there recurring fees for Seguro’s cold chain monitoring platform?
At the moment, no. The cost of the platform is built into the price of the devices. Currently, we believe this is the easiest model for our customers, and for us. At some point in the future, we may change this pricing model, but devices sold now will never require additional fees.
Videos
Quick Tips - Introduction
A brief introduction to the quick tips series
Quick Tips - Connecting to a Device
It all starts with a tap. Here's a quick guide to connecting to the device; it's as easy as paying for a coffee.
Quick Tips - Starting a Recording
Here's how to start a recording using the website or the app. You can also simply press the Start button.
Quick Tips - Ending a Recording
Recordings are always completed using the app, because smartphone tap is how the data is collected.
Quick Tips - Using the Snapshot Feature
Need a recording of the shipment, but no one started one? We've got you covered with the snapshot function.